When you're busy overseeing properties, you don't want to create more work for yourself. Heavy workloads can include anything from seeking rent payments to coordinating maintenance responses. Finding ways to outsource these responsibilities or streamline processes can enable you to focus on big-picture tasks.
Creating a tenant portal can be a game-changer in this regard. Read on to learn three tips for creating one for your Omaha tenants!
1. Consider How User-Friendly a Tenant Portal Is
The last thing you want is to make using a tenant portal cumbersome. Prioritize one that has an interface your tenants can understand. After all, you want to do everything you can to attract and retain tenants.
A portal should have clean graphics and a logical layout. It should load quickly, too. And it should come with help features so tenants always will know how to navigate the dashboard.
Let your tenants know about a new portal with an introduction email. Communicate clearly about the features and provide links to training resources. You want them to see the software as an asset, not a burden.
Don't end the outreach there, though. Touch base with tenants to make sure they know how to use the platform in the weeks to follow and make yourself available for questions.
2. Look at the Features
What is a tenant portal? It's a place for tenants to log in and communicate with property managers in Omaha. Communication can include making maintenance requests or asking about lease renewals.
Tenant portals in Omaha should offer robust features that enable more transparent and frequent communication. For instance, tenants should be able to schedule and submit rent payments with ease.
Tenant portals should also have a digital record of all payments and interactions. You'll want to be able to print out reports to track vacancies when someone moves, payments, and other forms of communication.
With a digital record, it's easier to stay organized and respond to requests promptly. This, in turn, will help you stand out as a better property owner.
3. Check the Software Integration
Finally, finding a tenant portal that integrates easily with other software, like accounting programs, can pay off. This can make your life easier and make your tenants pleased, too. Trying to manage lots of different platforms can be a headache.
Additionally, see if the portal is mobile-friendly. This will make it even more convenient for tenants to schedule rent payments or access time-sensitive alerts.
And make sure you choose software with round-the-clock customer support for times when issues arise. A reputable property management team can tackle this part of the equation. They'll be able to work with the portal's customer service team to ensure that everything is functioning as it should.
Create a Tenant Portal
A tenant portal can make paying rent or sending maintenance requests easier. Tenants will appreciate the convenience while property managers can stay more organized. Look for a portal that's easy to use and offers the essential features.
Omaha property management encompasses a lot of responsibilities. We can handle them for you at Aksarben Property Management, where we make exceptional service and communication our top priority. Contact us today to learn more!
